Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days. During periods of high demand, processing may take slightly longer. If there is any significant delay, we will contact you via email.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Estimated Delivery Times
Estimated delivery times vary depending on your location:
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United States: 10–19 business days
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Canada: 10–19 business days
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United Kingdom: 10–19business days
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Europe: 10–19 business days
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Australia & New Zealand: 10–19 business days
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Rest of the World: 7–20 business days
Please note that these are estimated delivery times and may vary due to customs, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your destination.
From time to time, we may offer Free Shipping promotions.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. Tracking information may take up to 48 hours to become active.
Customs & Import Taxes
International customers may be responsible for customs duties, import taxes, or other fees charged by their country's customs office. These charges are not included in the purchase price or shipping cost.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible Stardewmagnet@outlook.com
Please include:
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Your order number
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Photos of the package (if damaged)
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A brief description of the issue
We will work with you to find the best possible solution.
Incorrect Shipping Address
Please double-check your shipping address before placing your order. We cannot guarantee replacement or refunds for orders shipped to an incorrect address provided by the customer.
Questions?
If you have any questions regarding shipping, feel free to contact us at:
Stardewmagnet@outlook.com
We're always happy to help!